Privacy Policy
Last updated: August 17, 2026
Bay Area Furnace Installation ("we," "us," or "our") operates bayareafurnaceinstallation.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights under California law, including the California Consumer Privacy Act (CCPA).
1. Information We Collect
When you submit a contact or quote request form on our website, we collect:
- Name — to address you properly
- Phone number — to call you back with a quote
- Email address (optional) — to follow up in writing
- City (optional) — to confirm we serve your area
- Service type (optional) — to understand your needs
- Message / project details — to prepare an accurate estimate
We do not collect payment information, Social Security numbers, or any government-issued ID numbers.
2. How We Use Your Information
We use the information you submit solely to:
- Contact you to discuss your furnace installation or replacement needs
- Provide a price estimate or schedule an in-home assessment
- Follow up if we were unable to reach you by phone
We do not use your information for automated marketing, remarketing ads, or any purpose unrelated to your specific service inquiry.
3. How We Store Your Information
Submitted form data is stored in a secure, hosted database and is accessible only to authorized personnel at Bay Area Furnace Installation. We retain your information for as long as necessary to fulfill your service request and for a reasonable period afterward for business record-keeping.
4. Do We Share Your Information?
We do not sell, rent, or trade your personal information to any third party. We do not share your information with marketing companies, data brokers, or lead aggregators.
We may disclose your information only if required by law, regulation, or valid legal process.
5. Cookies and Analytics
Our website may use basic analytics to understand how visitors find and use the site (e.g., which pages are visited most often). This data is aggregated and does not identify individual users. We do not use third-party advertising trackers or retargeting pixels.
6. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the CCPA:
- Right to Know — You may request information about the personal data we have collected about you and how it has been used or disclosed.
- Right to Delete — You may request that we delete personal information we hold about you, subject to certain exceptions.
- Right to Opt Out of Sale — We do not sell personal information, so this right does not apply. You will not be discriminated against for exercising any of these rights.
To exercise your rights, contact us at (510) 937-3808 or submit a request via our contact form. We will respond within 45 days.
7. Children's Privacy
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 16 years of age.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: